Privacy and LGPD
Last updated: January 2026

Privacy Policy of 5nnbet – Your data protected

5nnbet handles your personal data with the utmost seriousness and in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018). Here you'll find everything about what we collect, how we use it, who we share it with, and what your rights are as a data subject.

LGPD compliance SSL Encryption Your guaranteed rights No data selling

How 5nnbet protects your privacy

Six concrete commitments from 5nnbet to the privacy and data security of every Brazilian user on the platform.

Full LGPD compliance

5nnbet operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). All processes involving the collection, storage, processing, and deletion of personal data strictly follow the principles established by the ANPD — Brazil's National Data Protection Authority.

LGPD · ANPD · Law 13.709/2018
SSL encryption on all transactions

Every piece of data transmitted between your phone or computer and 5nnbet's servers — whether a login, a Pix deposit, a withdrawal, or a profile update — travels under 256-bit SSL encryption. No sensitive information passes through the platform's systems as plain text.

256-bit SSL · Encrypted data
Your data is never sold

5nnbet does not sell, rent, or trade users' personal data to third parties under any circumstances. The only situations in which data may be shared are: payment processing via Pix, Mercado Pago, and PicPay; compliance with a legal obligation or court order; and technical partners bound by confidentiality agreements.

Zero data selling
You are in control of your own data

As the owner of your data, you have the right to access, correct, port, and request the deletion of any information 5nnbet holds about you. These rights can be exercised directly through platform support — via live chat or email — and are handled within 15 business days.

Access · Correction · Deletion
Anti-fraud and anti-money laundering

5nnbet uses automated fraud detection systems to protect every registered account. Transaction monitoring is part of our AML/CFT (Anti-Money Laundering and Counter-Terrorism Financing) regulatory obligations — and data collected for this purpose is handled with an additional layer of security and restricted access.

Anti-fraud · AML/CFT
Full transparency in communications

5nnbet only sends marketing communications — Brasileirão and Copa do Brasil promotions, VIP cashback offers, and casino updates — with your explicit consent. You can opt out of any promotional communication at any time through your account settings or by email, with no hassle.

Opt-in · Easy cancellation

01 What data 5nnbet collects about you

To operate a Sports Betting and online casino platform in BRL, 5nnbet needs to collect and process certain personal information. Data is collected actively — when you provide it directly — and passively — when it is generated automatically through your use of the platform.

Data you provide directly during registration and account use:

  • Full name as it appears on an official ID;
  • CPF (Cadastro de Pessoa Física) issued by Brazil's Receita Federal;
  • Date of birth;
  • Email address and mobile phone number;
  • Full residential address including postal code (CEP);
  • Banking details for processing withdrawals via Pix, TED (Nubank, Itaú, Bradesco, Banco do Brasil), or other accepted payment methods;
  • Identity documents submitted during the KYC verification process (RG, CNH, or passport, and proof of address);
  • Support information provided during live chat or email interactions.

Data collected automatically during platform use:

  • IP address and approximate geographic location;
  • Device type, operating system, and browser in use;
  • Pages visited, session duration, and actions taken on the platform;
  • Betting history on sporting events such as Brasileirão, Copa do Brasil, and Libertadores;
  • Gaming history for Live Casino, slots, crash games, and poker;
  • Financial transaction history: deposits via Pix, boleto bancário, PicPay, Mercado Pago, and processed withdrawals;
  • Cookies and similar technologies as described in Section 06 of this Policy.

5nnbet collects only the data strictly necessary for the purposes described in this Policy, in accordance with the data minimization principle established by the LGPD.

Data categories and purposes at a glance:

Category Examples Primary purpose
Identification Full name, CPF, date of birth Registration, KYC, fraud prevention
Contact Email, mobile number Operational communications and support
Financial Pix key, banking details Processing of deposits and withdrawals in BRL
Behavioral Betting and gaming history Personalization, VIP Program, responsible gambling
Technical IP, device, browser Security, anti-fraud, performance

02 How 5nnbet uses your personal data

5nnbet processes your personal data solely for the purposes described in this Policy, with an appropriate legal basis for each type of processing as required by the LGPD. The main purposes are:

  • Account creation and management: create and maintain your 5nnbet account, process platform access, verify your identity, and ensure account security;
  • Payment processing: process deposits via Pix, boleto bancário, PicPay, and Mercado Pago, as well as withdrawals to accounts at Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian financial institutions;
  • Service delivery: enabling Sports Betting on Brasileirão, Copa do Brasil, Libertadores, UFC, NBB, and other competitions, as well as access to live casino, slots, crash games, poker, and progressive jackpot;
  • Fraud prevention and AML/CFT: monitor transactions to identify suspicious activity and comply with Anti-Money Laundering and Counter-Terrorism Financing obligations under Brazilian law;
  • Responsible gambling: identify behavioral patterns that may indicate problem gambling and trigger the protective tools available on the platform;
  • VIP Program: calculate accumulated points, determine VIP level, and personalize cashback benefits and promotions based on your usage profile;
  • Operational communications: send registration confirmations, transaction notifications, security alerts, and account updates — these communications do not require consent as they are essential for service delivery;
  • Marketing communications: send promotions, special offers tied to Brasileirão or Copa do Brasil, and casino updates — only with your explicit consent and with the option to opt out at any time;
  • Compliance with legal obligations: comply with court orders, requests from competent regulatory authorities, and applicable tax obligations.

5nnbet does not use your personal data to make fully automated decisions that produce significant legal effects without human intervention — except in fraud detection systems where automation is required for immediate protection, always with the option of review by a specialized team.


03 Data sharing with third parties

5nnbet does not sell users' personal data. Sharing information with third parties is limited to what is strictly necessary for platform operations and compliance with legal obligations. Third parties with whom 5nnbet may share data include:

  • Payment processors: financial institutions and payment gateways required to process transactions in BRL via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and bank TED. These partners receive only the financial data strictly necessary to complete the transaction;
  • Game providers: companies such as Pragmatic Play, Evolution Gaming, and Spribe that provide the Live Casino, slots, and crash games available on the platform. These providers may receive account identifiers required for game session logging and result auditing;
  • Technology providers: cloud computing, cybersecurity, data analytics, and technical infrastructure companies that support 5nnbet's operations — all bound by strict confidentiality and data protection clauses in line with the LGPD;
  • Regulatory and judicial authorities: 5nnbet shares data when required by law, by court order, or upon request from competent regulatory authorities — including gaming regulators, the Receita Federal, COAF, and other Brazilian authorities.

Important: 5nnbet does not transfer personal data internationally without adequate protections equivalent to or exceeding those required by the LGPD. When necessary, data processing agreements are established with all international partners.


04 Data storage, retention, and security

5nnbet users' personal data is stored on secure servers with restricted access and continuous monitoring. The technical and organizational measures 5nnbet has implemented to protect your data include:

  • SSL/TLS encryption on all communications between the client and servers;
  • Encryption at rest for sensitive data such as CPF, banking details, and identity documents;
  • Role-based access control — only staff with a legitimate need may access personal data;
  • Two-factor authentication (2FA) is available for users who want an extra layer of security;
  • 24-hour monitoring of suspicious activity across platform systems;
  • Regular security testing and independent audits;
  • Incident response plan with notification to the ANPD and affected users in the event of a data breach, as required by the LGPD.

Data retention periods: 5nnbet retains personal data for as long as necessary for the purposes described in this Policy. As a general rule, data from active accounts is kept for the lifetime of the account. After an account is closed, financial and identity data is retained for up to 10 years to meet tax and regulatory obligations — the standard period required under Brazilian law for financial transaction records.

Browsing and behavioral data is retained for shorter periods, generally 12 to 24 months, or for as long as needed for the analysis and security purposes that justify it.

In the event of a security incident that may put data subjects at risk, 5nnbet will notify affected users and the ANPD within 72 hours, as required by the LGPD.


05 Your rights as a data subject (LGPD)

The LGPD grants you, as the owner of personal data processed by 5nnbet, a set of rights that can be exercised at any time. 5nnbet is committed to responding to all requests within 15 business days.

Access

Request confirmation that your data is being processed and obtain a copy of all the information 5nnbet holds about you.

Correction

Request the correction of any incomplete, inaccurate, or outdated information in your 5nnbet account.

Deletion

Request the deletion of personal data processed on the basis of your consent, except where legal retention obligations apply.

Portability

Request the portability of your data to another service or product provider, in a structured and interoperable format.

Withdrawal

Withdraw consent given for consent-based processing, without affecting the lawfulness of prior processing.

Information

Be informed about the public and private entities with which 5nnbet has shared your data.

Blocking

Request the blocking of unnecessary or excessive data for the duration of any dispute regarding its processing.

ANPD complaint

File a complaint directly with the National Data Protection Authority (ANPD) if you believe your rights have been violated.

To exercise any of these rights, contact 5nnbet via live chat on the platform or by email at privacidade@5nnbet.best. State the right you wish to exercise along with the information needed to identify your account. No legitimate request will be denied without a legally grounded justification.


06 Cookies, pixels, and tracking technologies

5nnbet uses cookies and similar technologies to ensure the platform works correctly, analyze usage patterns, and personalize the betting and casino experience for each user. You can manage your cookie preferences in your browser settings or in the account privacy panel.

The types of cookies used by 5nnbet are:

In addition to cookies, 5nnbet may use tracking pixels in emails to verify that operational communications were properly received. This use is limited to essential transactional emails, such as registration confirmations and Pix withdrawal notifications.


07 Protection of users under 18

5nnbet is a sports betting and online casino platform strictly prohibited for users under 18. 5nnbet does not intentionally collect personal data from minors. The registration process includes date-of-birth verification, and in cases of suspicion or report, the KYC process is immediately triggered to confirm the account holder's age.

If you become aware that a user under 18 has created an account on 5nnbet or accessed the platform, please contact our support team immediately via live chat or by email at suporte@5nnbet.best. The account will be suspended for investigation and the minor's data will be deleted once confirmation is obtained.

Parents and guardians looking to protect minors from accessing betting platforms can use parental control tools available on devices and operating systems — Android and iOS smartphones, for example, offer built-in content restriction settings for adult content.

+18: Access to and use of the 5nnbet platform is permitted exclusively to users aged 18 and over. Identity verification (KYC) may be requested at any time to confirm the account holder's age.


08 Data Protection Officer (DPO) and how to get in touch

5nnbet has appointed a Data Protection Officer (DPO) responsible for overseeing internal LGPD compliance and serving as the point of contact for data subjects and the ANPD.

For privacy-related inquiries, exercising your LGPD rights, or any questions about how 5nnbet handles your data, you can reach us through the following channels:

  • Privacy email: privacidade@5nnbet.best — for rights requests (access, correction, deletion, portability);
  • General support: suporte@5nnbet.best or via live chat on the platform, available 24 hours a day, 7 days a week, in Brazilian Portuguese;
  • Response time: LGPD rights requests will be addressed within 15 business days of receipt.

If you are not satisfied with 5nnbet's response to a rights request, you have the right to file a complaint directly with the National Data Protection Authority (ANPD) through the official Brazilian government portal.


09 Changes to this Privacy Policy

5nnbet may update this Privacy Policy periodically to reflect changes in Brazilian legislation, data processing practices, or the services offered on the platform. The date of the most recent update is always shown at the top of the document.

When there are material changes that affect your rights or the way your data is processed, 5nnbet will notify active users by email at least 15 days before the new version takes effect. Minor changes — such as wording corrections or technical adjustments — may be implemented with notice only through an update to the date at the top of this Policy.

Continued use of the 5nnbet platform after a new version of this Policy takes effect constitutes acceptance of the changes. If you disagree with any change, you may request account closure before the new version's effective date — any available BRL balance will be returned in accordance with the voluntary closure rules described in the Terms and Conditions.

Questions about this Privacy Policy? Reach 5nnbet via live chat or by email at privacidade@5nnbet.best — we respond within 15 business days.

Exercise your rights now

The LGPD gives you full control over the data 5nnbet holds. Whether you want to access your information, correct an entry, or request deletion of your data, just get in touch. The process is straightforward, hassle-free, and we respond within 15 business days.

View frequently asked questions Responsible Gambling Terms and Conditions
Privacy Contact
Privacy email
privacidade@5nnbet.best
Live support
24/7 live chat on the platform
Response time
Up to 15 business days
Regulatory authority
ANPD — gov.br

LGPD: This Privacy Policy is in compliance with Lei nº 13.709/2018. To exercise your rights or ask questions about how 5nnbet handles your data, contact us at privacidade@5nnbet.best. You can also consult the Terms and Conditions of the platform.

Your data protected

Bet on 5nnbet with privacy and security

Create your account in under two minutes, deposit via Pix from R$ 20.00, and enjoy Brasileirão, Copa do Brasil, live casino, and crash games — all in BRL, with your data protected by the LGPD and 24/7 support in Portuguese.

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Prohibited for users under 18 · Bet responsibly · Responsible Gambling

Bet Responsibly

Sports Betting and casino games are entertainment — and 5nnbet believes healthy entertainment has its limits. Never bet money you can't afford to lose. The platform offers deposit limit, cooling-off, and self-exclusion tools directly in your account settings.

Attention: 5nnbet is strictly prohibited for users under 18. If you or someone you know feels that betting spending is getting out of control, visit Responsible Gambling or call CVV: 188 — free of charge, 24/7, across Brazil.
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Your data and your game protected
Set deposit and betting limits directly in your 5nnbet account settings.
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